FAQ's
FAQ
Sizing & Fit
Where are the size charts?
Inside the product info section on every product page.
Inside the product info section on every product page.
What measurements do you use?
All garment dimensions are listed in both centimetres (cm) and inches (in).
All garment dimensions are listed in both centimetres (cm) and inches (in).
How does the Catalyst Collection fit?
It features a relaxed, laid-back fit that sits right in the middle. It is not too tight and not too oversized.
It features a relaxed, laid-back fit that sits right in the middle. It is not too tight and not too oversized.
How do I pick my size?
- Relaxed fit: Order your usual size.
- Tight fit: Go one size down.
- Oversized fit: Go one size up.
Orders & Exchanges
Can I cancel or change my order?
No. All sales are final because our limited stock drops sell out fast - More information in Returns & Exchanges Policy.
No. All sales are final because our limited stock drops sell out fast - More information in Returns & Exchanges Policy.
Can I exchange for a different size?
No. We do not offer size exchanges or sizing refunds. Check the size guide carefully before buying - More information in Returns & Exchanges Policy.
No. We do not offer size exchanges or sizing refunds. Check the size guide carefully before buying - More information in Returns & Exchanges Policy.
Faulty Items & Refunds
What is your return policy?
We do not accept returns or refunds for change of mind. We only replace or refund items that arrive damaged, faulty, or incorrect.
How do I report a damaged item?
Email support@enclaimed.store within 48 hours of delivery. You must include your order number and clear photos of the issue. Do not send items back without our approval.
Email support@enclaimed.store within 48 hours of delivery. You must include your order number and clear photos of the issue. Do not send items back without our approval.
How long do approved refunds take?
Once approved, it takes up to 10 business days to hit your original payment method.
Once approved, it takes up to 10 business days to hit your original payment method.
Thank you for trusting Enclaimed!